Maryland Bids > Bid Detail

Unified Communications and Contact Center Replacement

Agency: Washington County Board of Education
Level of Government: State & Local
Category:
  • 58 - Communications, Detection and Coherent Radiation Equipment
  • 70 - General Purpose Information Technology Equipment (including software).
  • D - Automatic Data Processing and Telecommunication Services
Opps ID: NBD14832254173212284
Posted Date: Apr 11, 2023
Due Date: May 9, 2023
Solicitation No: 2023-47
Source: https://wcpspurchasing.com/gro...
Unified Communications and Contact Center Replacement
Bid number 2023-47
Bid posting date Tuesday, April 11, 2023 - 4:15pm
Bid opening date Tuesday, May 9, 2023 - 11:00am

Washington County Public Schools (WCPS, Client, Customer) is soliciting Proposals from qualified Respondents (Vendor, Value Added Reseller (VAR), System Integrator (SI)) of various Solutions from qualified Suppliers (Manufacturer, Provider) to replace its aging telephone systems, all Avaya, with a new Unified Communications (UC) and Contact Center (CC) platform at its Central Office, all school locations and additional sites in Washington County MD. WCPS wishes to use this opportunity to evaluate new technology that will increase productivity and enhance service quality. The new platform will support a total of approximately 1470 stations at 46 WCPS sites and add optional contact center capability for its Information Technology (IT) support center.

Bid number 2023-47

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