Maryland Bids > Bid Detail

Business Center Customer Relationship Management System

Agency: Montgomery County
Level of Government: State & Local
Category:
  • 70 - General Purpose Information Technology Equipment (including software).
  • D - Automatic Data Processing and Telecommunication Services
  • R - Professional, Administrative and Management Support Services
Opps ID: NBD14949453143416368
Posted Date: Mar 22, 2023
Due Date: Apr 21, 2023
Solicitation No: RFP # 1151029
Source: https://apps.montgomerycountym...
Bid Holder For
Formal Solicitation Details
Solicitation Number
RFP # 1151029
Bid Opening/
RFP Closing Date
Apr 21 2023 3:00PM
Title
Business Center Customer Relationship Management System
Amendments
None to Date
Pre-Submission Conference
Microsoft Teams Meeting (See Solicitation for Details)
Apr 11 2023 10:00AM
Contacts
Technical Contact:
Gene Smith

gene.smith@montgomerycountymd.gov

Procurement Specialist:
Eric Harris
(240) 777-9922
eric.harris@montgomerycountymd.gov
Scope

The intent is for the Office of County Executive to enter into a contract with a qualified contractor to obtain a cloud-based, hosted, and proven Software as a Business Center staff/customer/constituent Relationship Management solution to support County Executive’s Business Center (CEX BC) and Community Engagement Cluster Regional Service Center Directors and their staff (CEC RSD) interactions with the Montgomery County Business Community.

The selected system must have the ability to enable business constituents to enter and manage their business contact records; register for events and programs; complete applications, and also have Account Security Management, User Training and Customer Assistance incorporated within the system.

The primary users of this Contract will be CEX BC and CEC RSD teams, however other County departments and agencies with similar economic development and constituent tracking needs may be given permission to utilize this system in order to best serve businesses within Montgomery County.

The Contractor must work with County staff, including personnel from CEX BC, CEC RSD and others as needed throughout the contract.

Bid Holders

The solicitation and all amendments can be downloaded using one of the two options below.


If you only want to view the solicitation, please select Option 1, and you will not receive e-mail or other communications regarding this solicitation.


If you are intending to respond to this solicitation and would like to receive e-mail communications (including solicitation amendments) regarding this solicitation, please select Option 2. Regardless of what option you choose, it is still the responsibility of the bidder/offeror to frequently visit the Office of Procurement's website to obtain solicitation amendments.

Link to Solicitation
Contact Option (option 2)
Email:
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