Maryland Bids > Bid Detail

IT Monitoring and ITSM

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Agency:
Level of Government: Federal
Category:
  • D - Automatic Data Processing and Telecommunication Services
Opps ID: NBD00159597121521471
Posted Date: Feb 28, 2024
Due Date: Mar 19, 2024
Source: https://sam.gov/opp/d44a990b06...
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IT Monitoring and ITSM
Active
Contract Opportunity
Notice ID
24-027-IT
Related Notice
Department/Ind. Agency
TREASURY, DEPARTMENT OF THE
Sub-tier
INTERNAL REVENUE SERVICE
Office
NATIONAL OFFICE - PROCUREMENT OITA
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General Information
  • Contract Opportunity Type: Sources Sought (Original)
  • All Dates/Times are: (UTC-05:00) EASTERN STANDARD TIME, NEW YORK, USA
  • Original Published Date: Feb 28, 2024 08:22 am EST
  • Original Response Date: Mar 19, 2024 02:00 pm EDT
  • Inactive Policy: 15 days after response date
  • Original Inactive Date: Apr 03, 2024
  • Initiative:
    • None
Classification
  • Original Set Aside:
  • Product Service Code: DA01 - IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR)
  • NAICS Code:
    • 541519 - Other Computer Related Services
  • Place of Performance:
    New Carrollton , MD
    USA
Description

The IRS Internal Revenue Workflow Optimization, Requests, and Knowledge System (IRWorks) program was established to ensure a foundational platform and strategy existed to drive easy integration of workflow optimization modules within the IRS technology baseline while supporting the advancement of IRS core enterprise operational capabilities. Accordingly, the FedRAMP-authorized ServiceNow cloud-based computing platform was chosen to replace multiple legacy IT service management tools that collectively make up the Knowledge Incident/Problem Service and Asset Management (KISAM) system. This system is composed of multiple Commercial Off The Shelf (COTS) software packages, including those supporting hardware and software asset management, several critical ITSM practices, and the Help Desk function.





See Source Sought Notice Attachment.


Attachments/Links
Contact Information
Contracting Office Address
  • 5000 ELLIN ROAD
  • NEW CARROLLTON , MD 20706
  • USA
Primary Point of Contact
Secondary Point of Contact
History
  • Feb 28, 2024 08:22 am ESTSources Sought (Original)

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