The Carroll County Department of Technology Services is seeking a responsive and responsible contractor to provide maintenance, repair and support services for a variety of Hewlett Packard and Dell Equipment and devices. The specifications outline the services and response time expected from the vendor. There are three distinct levels of service that pricing will need to be provided and the County will select the service level that best suits its needs. The County has an existing HP3000 computer system that will have to be maintained and is planned to be retired in 2026. The contract price will need to be renegotiated once the HP3000 is no longer in service.