Maryland Government Contractors > SOMERSET GROUP CONSULTING
SOMERSET GROUP CONSULTINGUpper Marlboro, Maryland
(301) 868-5668
11470 Duley Station Rd
Upper Marlboro, MD 20772-7952
Fax:301-868-4402
Products & Services
Contact Center Consulting performance analysis; process review; statistical analysis; technology review; non-call work management; measurements design; project management and implementation; business case financial analysis; and contact center job design.
Keywords
- Contact Center
- Customer Service
- Agent Training
- Management Training
- Statistical Studies
- Strategic Planning
- Staff Management
- Acd Selection
- Cc Mis Support
- Ccmis Support
- Business Case
- Performance Analysis
- Call Monitoring
NAICS Code(s)
- 541613
- Marketing Consulting Services
- 561422
- Telemarketing Bureaus
Contracts
| Name: | CenturyTEL |
|---|---|
| Contract: | Call Center Servc |
| Start: | 07/21/2000 |
| End: | 08/23/2003 |
| Value: | 2,300,000.00 |
| Contact: | Phyllis Mayo |
| Phone: | 318-512-3733 |
Found any discrepancies in your company profile?
Company Information
- Company Name:
- SOMERSET GROUP CONSULTING
- Address:
- 11470 Duley Station Rd
- City:
- Upper Marlboro
- State:
- Maryland
- Zip Code:
- 20772-7952
- Phone:
- 301-868-5668
- Fax:
- 301-868-4402
- Contact Person:
- DANIEL W ALEXANDER
- Legal Structure:
- Corporation
- Year Established:
- 1998
- Business Type:
- Service (100 %)
- Sales/Service Area:
- Australia; Bahamas, The; Belize; Colombia; Denmark; Italy; Taiwan; United Kingdom
- Ownership:
- Black American
- Other Minority Owned
- Self-Certified Small Disadvantaged Business